http://blog.genlighten.com/2010/01/13/what-keeps-genlightens-founders-up-at-night/ Genealogy Documented Sat, 19 Nov 2011 01:25:45 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://blog.genlighten.com/2010/01/13/what-keeps-genlightens-founders-up-at-night/#comment-29 Genlighten Blog — Genealogy Documented » Blog Archive » Google Analytics as a Customer Service Tool Fri, 19 Mar 2010 05:02:03 +0000 http://blog.genlighten.com/?p=735#comment-29 [...] Were they annoyed by something they’d encountered on our site? Had they had a bad experience with one of our providers? Did their credit card fail to go through? These are the kinds of things that keep Genlighten’s founders up at night. [...] [...] Were they annoyed by something they’d encountered on our site? Had they had a bad experience with one of our providers? Did their credit card fail to go through? These are the kinds of things that keep Genlighten’s founders up at night. [...]

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