Archive for the ‘Genlighten How-To Tutorials’ Category

How to Create a Genlighten Research Report

Saturday, July 2nd, 2011

So you’ve finished a research project for your first Genlighten client. Congratulations! It’s time to upload your report so you can get paid.

Upload ReportLog into the site and click on the “Provide” tab. You’ll see a list of pending requests. Click on the red title for the request you’re ready to complete. Scroll down the page and you’ll see a button on the left that says “Upload Report.” Click it to go to the report page. (If you don’t see the button, check to make sure you’ve accepted the research request.)

A Genlighten report has three required parts but they don’t have to be completed in one sitting. You are welcome to upload images to the report page for safe-keeping while you’re working on a project and you can edit the report as many times as you’d like as long as you remember to scroll down to the bottom of the page to “Save” every time you do. Your client won’t have access to the report page until you select “found” or “not found.”

Part 1: Tag the results “Found” or “Not Found”
Found/Note Found

Select “Document Found” or “Document Not Found” by clicking the radio button to the left. You can toggle back and forth between the two options but you can’t deselect both once you’ve chosen one.

Hint:

Once you’ve selected “found” or “not found” your client can view your report and any documents that you’ve uploaded. In many cases, it’s best to leave this step for the very end.

Part 2: Compose Report to Client
Report Box

Your report format will depend on the level of service you choose to provide. Many providers use this box to share an informal summary of the research process and results. If you choose this approach, please make sure to tell your client where you found the document(s) you are uploading and to provide enough information that another person could follow in your footsteps and retrieve the same record.

If you choose to share a more formal report, you can enter it in this box or you can upload it in another format. PDFs work well. So do Word documents. If you choose to upload your report in a file instead of using the report box, just add a note that says something like “Please see the report I’ve uploaded.” You have to type something in the box.

Hints:

If you have Internet access at the repository you visit, you can use the report box to take notes. Just remember to “Save” each time you leave the page.

It’s sometimes helpful to your client if you include site-related guidance at the end of your report. For example, sometimes clients try to print images from a browser and this usually results in the pages being cut off no matter what they do. Adding a link to our “How To Print Your Lookup Document Images on Genlighten” can help clients avoid frustration. You are also welcome to add a note that reminds clients to contact support@genlighten.com if they have any trouble using the site—downloading images, printing images, etc.

Feel free to format your report with HTML. You can use code for things like bold and italic and also to add paragraphs.

Part 3: Upload Scanned Document(s)
Upload Images
Please upload digital images of the records that you retrieved for your client. You can upload almost any image format – JPG, GIF, TIF, BMP, PDF – and you can also upload documents in Word format. If you upload jpgs or gifs, the site will create thumbnails to appear on the report page. If you upload a pdfs or a Word document, your client will just see a red link.

You can upload images one at a time or you can upload them as a batch. If you upload them as a batch, they will be in order from the bottom of the page to the top. In other words, the first image that your client sees will be the last one you uploaded.

What if your research didn’t generate any images? Then you’ll have to be creative because you won’t be able to charge your client until you upload something. You could upload a photo of the repository you visited or provide a copy of the report as a PDF or Word document. You could also provide images of an index or page searched to document a negative result.

Hints:

Please do your best to provide quality images. Create images with high enough resolution that the record can be easily read on a computer screen and/or printed. If it’s a document, a 200 dpi jpg is probably fine. If it’s a photo, you might want to include a higher resolution image.

Consider making small tweaks to the images with a program like Picasa. Quickly rotating and/or cropping images can make a big difference in your presentation.

If you have the ability to create multiple file formats, e.g., jpgs or pdfs, consider offering a choice to your clients.

Finishing the Research Request

Once you’ve completed and saved the three-part report, a “Charge Client” button will appear on the request page. When you’re ready, click it. Your client will receive email notification that the request is complete and your account will be credited with your fee. Even though the request is complete, you can still edit the report if you find you need to made additions or corrections.

If you get an error message when you click the “Charge Client” button, please delete the images you uploaded (so your client can’t see them) and email support@genlighten.com immediately. Usually, it’s just a matter of the payment authorization having expired (you have about four weeks to complete a request before that happens)–something that can be easily fixed with your client’s help.

If you have questions about how to create a report, just send a quick email to cynthia@genlighten.com. I’m always happy to help.

The Genlighten Research Process: Provider View

Tuesday, February 8th, 2011

Genlighten Report PageIf you’re thinking about offering research services on Genlighten for the first time, you’re probably wondering how the Genlighten website works. In this blog post, I’ll walk you though it from the provider side with a quick summary of the steps involved.

Create a Research Offering
You can find a detailed description of how to post research offerings in a previous blog post titled Five Steps to a Successful Lookup Offering

Watch for Email
When a client requests your services, an email with the subject “Genlighten: New lookup request from” will arrive in your inbox. Please make sure the email address you have listed on your Genlighten account is current and typed correctly so those messages are delivered to you.

Accept or Decline
Review the information the client has provided, message back and forth, if necessary, and accept or decline the request. I usually send a quick note when I accept to let the client know what the likely turnaround time will be.

Do the Research
If a request involves multiple steps, I often upload documents to the report page for safe keeping and keep my notes in the report box. Clients aren’t able to view the report page if you haven’t selected “found” or “not found.” (Do that as a last step.)

Create the Report
Return to the request page and create a three-part report. Upload image(s), type in your report text, and select “found” or “not found.” You can use HTML to format your report, if you’d like.

Charge the Client
Once you’ve saved the report with all three parts completed you’ll be returned to the request page and a “charge client” button will be visible. Edit the report, if needed. When you’re ready, click the “charge client” button to finish the request.

Let the Site Notify Your Client
When you click the “charge client” button an email is automatically generated to let your client know that the research is finished. The email contains a link back to the request page so that he or she can read your report and view/save the images you’ve uploaded. You can continue to message back and forth on the request page and you can also edit the report, if needed.

Get Paid
Your account will be credited with your fee minus our commission when you click the “charge client” button. Funds for new providers are held in escrow for seven days but that period can be shortened or eliminated for providers who have stellar feedback. (If you’re a five-star provider, feel free to contact us about that.) Available account balances can be transferred to your PayPal account by clicking the “Payout” button.

Downloading Multiple Images with a Few Clicks of a Mouse

Wednesday, January 19th, 2011

DownThemAll!Let’s say that a provider has completed your lookup and uploaded the resulting images to Genlighten. How do you get them from there to your computer’s hard drive?

If it’s just a couple of images, click on the thumbnail to load the full-size image in your browser, then right-click and save it to your computer. From there you can print it, share it, or attach it to a record in your genealogy database.

But what if it’s a divorce file with eighty images? You could right-click and save eighty times but there’s an easier way to transfer the files to your computer if you use Firefox as your browser.

Go to https://addons.mozilla.org/en-US/firefox/addon/downthemall/ and download the Firefox add-on called “DownThemAll!” It’s a five-star program developed by Nils Maier, a graduate student at the Technische Universität Braunschweig in Germany.

When the program has finished downloading you’ll be prompted to close Firefox and open it again. After you’ve done that, you’ll find that DownThemAll! appears in the drop-down tools menu.

Once you’ve installed the add-on–it takes no time at all to do it–log into Genlighten and go to the lookup report page that has the images you’d like to download. Select DownThemAll! from the drop-down tools menu.

You’ll see a screen that looks like the image below. Notice that there are Genlighten files listed that you won’t want to download. Typing .jpg (or .tiff or .pdf — whatever file type the provider used) in the box that says “Fast Filtering” will select just the images you want to download.

DownThemAll! Download Manager

If you want to save the files to a particular place on your computer, click the folder icon next to the “Save Files In” drop-down and navigate to the correct folder.

Then click “Start!” If your experience is anything like mine, the images will download remarkably fast. I started counting “one-thousand one, one-thousand two … ” when I started a batch of 120 files and it was finished by the time I got to ” … one-thousand sixty.”

If you try this approach to downloading images, stop back by and let us know how it worked for you.

Picasa for Family History Images

Thursday, June 3rd, 2010

I’m a fan of Picasa, a photo editing program that’s available for free download from Google, and I mostly use it for organizing, tweaking, and sharing scans of genealogical documents.

A Picasa tutorial is beyond the scope of a short blog post, but I thought it would be useful for me share a list of the features I find particularly helpful with some simple directions on how to use them.

ORGANIZING


Select Images to Appear: You can decide which images appear in Picasa by selecting folders under “Tools” then “Folder Manager.”

Organize Images:
Move images from folder to folder by dragging and dropping. You can also rearrange images within a folder using the same approach.

Rename an Image: Click on an image to select it, then hit F2. Type the new image name in the pop-up box.

Rename Multiple Images: Select multiple images (holding down Ctrl lets you do that) and then hit F2. Type an image name and the selected images will be renamed in sequential order. For example, decree.jpg, decree1.jpg, decree2.jpg, etc.

TWEAKING

If you open Picasa and double-click on an image and you’ll see three tabbed menus appear on the left: Basic Fixes, Tuning, and Effects. These menus are key.

Rotate an Image: Click “Straighten” under the “Basic Fixes” tab; use the sliding bar to rotate the image left or right, then click on “Apply.”

Crop an Image: Click “Crop” under the “Basic Fixes” tab; draw a box around the portion of the image you want to save and click “Apply” when done. If you’re not happy with how the cropped image turned out, click “Recrop” and try again.

Tweak Brightness and Contrast Automatically: Click “Auto Contrast” under the “Basic Fixes” tab; if you’re not happy with the result, just click “Undo Auto Contrast.” If Auto Contrast doesn’t work, click on the “Tuning” tab. Move the sliding bars to tweak the image.

SHARING

Print an Image: Click on the image(s) you want to print. Click on the “Print” icon at the bottom of the page. Use the resulting menu options to assure that the image will appear on the page the way you want it to.

Upload an Image to a Picasa Web Album: Web albums are a great way to keep, backup and share images. Click on the “Upload” button and follow the instructions. Images will be sent to a folder associated with your gmail address and once they’re there you can rearrange them, add captions, and share links to individual images or a folder. It’s a convenient way to back up the files and it’s a nice way to make sure they’re accessible from any place you have Internet access. (The image below says “paid storage” but free storage is also available.)


Emailing Images:
The one thing that hasn’t worked well for me is the email option. I find that the documents shrink somewhere along in the process and the resulting images may not be large enough to be read easily. (If anyone has a solution to that problem, please let me know.)

These are just a few ideas but I’d encourage you to explore the program to discover other useful features and if you discover one, please add a comment to this post.

PICASA & GENLIGHTEN

Picasa and Genlighten go great together! Here’s how:

For lookup providers: use Picasa to enhance the quality of the document scans you upload to your clients. Here’s a tip. Upload both your original scan and a second one that you tweak with Picasa. That way, clients can see the difference and appreciate the extra effort you went to. Also, there may be certain details in the image (handwriting, for example) that are discernible in one version but not the other.

For clients: once you’ve downloaded the images your provider posted to your account, use Picasa to bring out details you might otherwise have missed. Experiment with the techniques mentioned in this post and save different versions of your images with descriptive names. Have fun!

The Tao of Genlighten Profile Photos

Sunday, April 18th, 2010

When a new user registers on Genlighten, the first thing I do is take a look at their profile page. Have they added a profile photo? If they have, I get excited! It’s usually a sign that they intend to offer lookups themselves or that they plan to be part of our community long-term.

In this post, I want to focus on the impact profile photos can have, as well as options beyond the traditional “headshot”.

Why Bother With a Profile Photo?

I can understand the anxiety that comes with selecting a profile photo or avatar. You might struggle deciding how to represent yourself, and wonder what others will think of you as a result. Nonetheless, it’s worth it!

If you plan to offer lookups through Genlighten, you should really consider adding a photo to your profile. Here’s why:

  • Potential clients will sense an intriguing personality behind the qualifications you list
  • You can make a statement about the kind of lookups you like to do or your motivation in doing them
  • Depending on the image you choose, you can convey friendliness, reliability, or a sense of fun!
  • Going to the effort of completing your profile says something about the effort you’ll put into your lookups.

Even if you mainly plan to order lookups from our providers rather than offer them yourself, it’s still makes sense to upload a photo:

  • When the provider has a visual sense of who you are, the quality of the service you receive may subtly improve
  • If you come across happy or intriguing in your photo, providers might take on a difficult request from you that they would otherwise decline.
  • Adding an image indicates your long-term investment in the site, which makes you more attractive as a potential client.

OK, ok, I’m sold. What are my options?

Here’s a list of potential profile photo types, along with examples from providers and clients on Genlighten:

pamela_pollard_profile_photoTraditional headshot — by far the most popular choice on the site

jane_schapka_profile_photo“Professional” photo — it helps to know a professional photographer, or a friend with a strong sense of composition

steven_wright_profile_photo“Old” photo — for a genealogy enthusiast, this seems a natural choice

timothy_young_avatarGraphical image — these can create a whimsical touch or signify your “brand”

cewolbert_profile_imageNon-Headshot Photo — here the idea is to show yourself doing something interesting, perhaps genealogy-related, perhaps not

chigen1Novel Composition or Design — something demonstrating your creativity, sense of humor, or both

thekingbug_profile_imageLocation-specific photo — perhaps of a landmark, landscape, or local artifact

Adding a photo to your profile takes just a minute

Just click on “Profile” (in the upper-right-hand corner of any page on the site) then click the red “Edit My Profile” link.  Click the “Browse” button and you’re on your way. A square, high-resolution image that’s 180 x 180 pixels works best. Feel free to contact us at support[at]genlighten.com if you need help.

Five Steps to a Successful Lookup Offering

Monday, March 15th, 2010

create_new_lookup_offering

We’ve gotten a bunch of new lookup offerings submitted for our approval by potential providers over the past few weeks. Some of them we look at and immediately say to ourselves “Wow…this [guy/gal] gets it!” Others give us a little more pause. In this post, I hope to share the things we think make for a highly-appealing lookup listing — one that will get potential clients clicking “Add to Cart”. Here goes:

1) Offer to Lookup Records That Aren’t Available Elsewhere Online

Genlighten is about helping people find offline records from local repositories. Try to avoid offering lookups for documents that your clients could easily find online at Ancestry or FamilySearch. Of course, if a record is offered online for $40 and you can profitably offer to look it up offline for $10, go right ahead!

2) Craft a Concise Headline Referencing the Locality

Here your goal is to get clients to click on “Get Details” from our basic search results page. Limit your headline to about 50 characters so it doesn’t get truncated.

Good examples: “Jefferson County Kentucky Probate Records”, “Bloomington-Normal Obits from the Pantagraph”. You don’t need to include the date range covered in your headline. Just put it in the “date range” field and we’ll insert it at the end of your headline automatically.

3) Don’t Forget to Put Details in Your “Detailed Description”

“Key Lookup Details” should include these elements:

  • The archive or repository where you’ll perform the lookup
  • How often you visit (and the resulting turnaround time clients can expect)
  • How you’ll perform your search (including the information you’ll need from the client)
  • An online index the client can search to obtain an index entry or certificate number for you to reference (if available)
  • What a “found” and “not found” result will mean for the client
  • What information the client is likely to obtain from the record
  • Limitations on the scope of the search you’ll perform (a single individual, a certain range of years, etc.)

4) Set Realistic Yet Affordable “Found” and “Not Found” Prices

Pricing your offerings is difficult, we know. Only you can decide what your costs are and what you need to earn for the time and effort you’ll spend. Set a price that seems fair to both you and your clients. If in doubt, ask yourself, “What would I be willing to pay for this lookup?”

5) Use the “Client Instructions” to Spell Out Exactly What You Need

Your job as a lookup provider will be easiest when you can reduce the process to a repeatable algorithm that takes specific known inputs and produces the desired record on a consistent basis. This obviously won’t work in many cases, but it’s a goal worth striving for. As you compose your instructions to the client, reduce the data you ask for to the absolute minimum necessary. Tweak this based on the queries you receive.

Summary

The main thing that sets the best lookup offerings on Genlighten apart from others is the level of detail they include. Details show that you’ve thought through the lookup process and that you know what you’re doing. They also inspire confidence in potential clients and yield requests that you can successfully fulfill. We’ve had site visitors tell us that they’ve seen lookups they’re interested in but they haven’t ordered because the descriptions were too vague.

We’re happy to offer suggestions and guidance with this process. Please feel free to contact us for help by e-mailing support@genlighten.com.

Genealogy Lookups 101 — New Genlighten Presentation at Slideshare.net

Monday, February 15th, 2010

genealogy_lookups_101_presentation_on_slideshareI’ll be giving two presentations at the upcoming South Davis Family History Fair on March 6th in Bountiful, Utah. One will be an updated version of a talk I gave at last year’s SDFHF: “Twitter: Can It Really Help Me With My Genealogy?” The other will be a newly-developed introduction to Genlighten for potential lookup providers: “Genealogy Lookups 101“.

I just uploaded a draft of the “Genealogy Lookups 101″ slides to our account on Slideshare.net. I’d be grateful if you’d take a look and offer any feedback you might have so I can improve it prior to the Fair.

Lots of Slides, But Very Little Text

Please don’t be put off by the number of slides — 137 in all. There’s almost no text on the pages… they’re basically just simple images with brief captions, for the most part — so you can page through it quite quickly.

I’m particularly interested in your impressions of how the talk flows, and if the images I chose seem like a good match to the headline text. But I also hope the presentation piques your interest in becoming one of our lookup providers, and any feedback along those lines would be very welcome too. Thanks for your help!

Build Something For Yourself, Revisited

Tuesday, February 2nd, 2010

In a previous post, I mentioned meeting Harper Reed at the last Chicago Hacker News meetup. He asked if I could help him find out about the ancestor he had always heard he was named after: a distant uncle who had supposedly died in a car crash in Colorado.

The Search Begins

With no dates or specific localities to go on, I searched Ancestry for Harper Reeds who had died after the invention of the automobile. Hits in the 1920 and 1930 censuses looked promising, though they were for John Harper Reed (rather than just Harper Reed) and he lived in two different places with different wives in each census. A USGenWeb site listed a date of burial for a John Harper Reed in a Colorado Springs cemetery, matching the 1920 census residence info.

But nothing I found easily on Ancestry or elsewhere online could document the unique “death by car accident” connection that I was looking for. Finding an obituary seemed like the obvious next step. Too bad Genlighten didn’t yet have a Colorado provider that could help me. I advised Harper of my progress and decided to let the project drop for a while.

Finding a “Hidden” Provider

Then this last Friday, as I was going through all our registered users counting those who’d created profiles and offered lookups, I discovered a bunch of “hidden” lookup providers — people who had signed up for Genlighten, who listed their credentials in their profiles, but who didn’t yet offer specific lookups on the site. One of them was Linda Vixie, who goes by the username elfie. To my surprise and delight, I noticed that her research specialities included “Colorado, especially El Paso and Teller Counties.” Colorado Springs is in El Paso County. Hooray! Maybe we did have a provider who could get the obituary for me!

elfies_profile

Asking the Provider a Question

ask_elfie_a_questionNow what I needed to know was, was Elfie willing to track down an obituary (or a cemetery photo) for me? And could she perhaps also visit Lincoln County, where John Harper Reed was enumerated in the 1930 Census? So I went to the “Ask the Provider a Question” box on Elfie’s profile, and submitted my question to her.

Later that same day, an email arrived in my inbox, automatically generated by Genlighten, indicating that Elfie had responded to my question. Her reply was concise, confident, and constrained. She could definitely tackle El Paso County, and the obituary was likely indexed. But Lincoln County was too long a drive.

elfies_1st_response_to_my_question

In a few short sentences, Elfie had managed to convey credibility and demonstrate a willingness to help. I instantly knew I’d found a great lookup provider.

Submitting a Custom Lookup Request

Elfie didn’t yet offer an “off-the-shelf” obituary lookup for El Paso County, so I posted a custom lookup request. I gave Elfie all the info I’d discovered on Ancestry, plus the supposition that Harper Reed had died in a car crash, and my desire to confirm that possibility. I set my target price at $10 and set a deadline three weeks away.

my_harper_reed_custom_request1

Heck Yes, Accept!

I posted again to Elfie’s profile, indicating I’d posted a custom request. She promptly submitted a quote, and outlined in detail how she’d go about fulfilling my request. Her price was half what I was more than willing to pay! I quickly clicked the “Accept” button.

elfies_quote

Wow… That Was Fast!

Two days before the date she had promised to look for the obituary, a notification message from Genlighten appeared in my inbox. “Provider elfie has completed your custom request… They were successful in retrieving the document(s) you requested.” Cool!

email_telling_me_my_request_was_complete

Happy Dance Time!j_harper_reed_obituary

I clicked on the link in the email and logged in so I could see the Manage Quotes Received results page. There was the scanned image of the obituary that Elfie had uploaded. I couldn’t have imagined a more perfect headline: “J. Harper Reed Dies at Empire After Accident.”

I gave Elfie a five-star rating and started composing my email to Harper. My day had officially been made.

Surprised and Delighted

As a Genlighten customer, I’d been “surprised and delighted” by how quickly, conveniently and affordably I had gotten exactly the document I needed to move my Reed Family research forward. I’m fully aware that the process won’t always go anywhere near this smoothly. But it was gratifying… so gratifying… to see the vision we’ve had for Genlighten start to be realized. Dogfood never tasted so good.

Build Something For Yourself

Jason Fried had said at the Chicago Tech Meetup two weeks before, “Build Something For Yourself.” Of course, though that was part of our initial motivation, we also want to build something that can become hugely useful to the rest of the genealogy community. A new tool in the holster of genealogy researchers, both amateur and professional. It feels like we’re getting closer to that becoming reality.

What Keeps Genlighten’s Founders Up At Night?

Wednesday, January 13th, 2010

On pretty much any page on Genlighten, over along the far right edge of your browser window, there’s a bright red tab that says “Feedback”. You’ve probably noticed it before. What’s this tab do, and why should you use it? Read on to find out!gs_feedback_tab_isolated

You Like Us! You Really, Really Like Us! (We Hope)

Ever wondered what keeps people who run web startups up at night? Besides the usual stuff, it’s questions like these: “Do people like our site? What do they like? What don’t they like? What can we change so they’ll come back more often (and order the occasional lookup while they’re at it!) What’s frustrating them so they don’t come back? What’s broken, and what works well?” The Feedback tab is designed to help us get answers to these questions.

When Should I Click on the Feedback Tab?

It’s designed to handle four basic situations:

  1. Ideas. In the course of using Genlighten, you say to yourself, “Boy, it’d sure be nice if they’d just add _______.” In other words, you have an idea for how we can improve the site.
  2. Questions. You try to use the site to perform a particular task, and it’s not obvious what to do next. You’ve got a question, and you’d like a quick answer to it.
  3. Problems. Something goes wrong on the site. An error message pops up, or something clearly doesn’t work the way you expected. Basically, there’s a problem we need to fix.
  4. Praise. You have a really satisfying experience with Genlighten and you’d like to tell us about it.

Note that the feedback tab isn’t designed for you to rate our lookup providers or give specific feedback to them. You do that on the Genlighten page associated with your lookup once the provider has uploaded your documents.

gs_popup_filled_in

If you click on the Feedback tab, you’ll see the pop-up window shown here. This window is generated by a service called Get Satisfaction. They basically exist to help websites offer a simple, useful form of customer support to their users.

How Does the Feedback Process Work?

Notice the four links at the top left of the pop-up window: Idea, Question, Problem, and Praise. Depending on what kind of feedback you want to offer, click on the link and enter your message into the box provided. Sum it up with a short title, then add more details if you want. Click on the “Continue” button when you’re ready to submit your post.

Has Anyone Else Left Similar Feedback Already?

Just in case, Get Satisfaction checks to make sure someone else hasn’t already left feedback similar to yours. If so, you can add your voice to theirs. If not, just click on “None of these fit, post my idea”.

gs_before_you_post

But First, Please Let Get Satisfaction Know Who You Are

Even though you may already be logged in to Genlighten when you click on the Feedback tab, the Get Satisfaction site doesn’t know who you are, so it asks you to log in or create a separate account. There’s no charge for this and you won’t get any unwanted email from them by registering.

To make things quick, you can just register using your Facebook or Twitter credentials. Get Satisfaction won’t spam your friends or your followers, but it will ask you to connect with the service you choose. If you’d rather not go that route, go ahead and create a Get Satisfaction account. You’ll just need to enter your name/Email and choose a password. That’s it!

gs_who_are_you

Once you complete Get Satisfaction’s login or registration process, your feedback is posted for us to see. By default, your feedback is visible to the public as well, though you can keep it private (just between you and us) if you’d prefer.

Thanks for the Feedback!

We hope you’ll use the Feedback tab to share ideas, ask questions, report problems, or give praise to the team here at Genlighten. We sincerely want to make the site better and better. With your help, we’ll be able do just that.

Feel Free to Contact Us Directly, Too

If you’re more comfortable emailing us or speaking to us over the phone instead of using the Feedback tab, that’s just fine. Feel free to email us at support@genlighten.com, or call us between 8 am and 8 pm Monday-Saturday at 888-845-9990. Thanks!

How To Print Your Lookup Document Images on Genlighten

Wednesday, January 6th, 2010

You ordered a death certificate lookup on Genlighten a few days back, and the email just arrived letting you know that the provider completed your lookup successfully. You click on the link, log in, and there’s your document. It’s clear, it’s readable, and YES — it’s got the information you were hoping for. It’s almost happy dance time! But first, you need to save your document on your computer and print out a copy. In this step-by-step tutorial, we’ll show you how.

So How Do I Download and Print My Document?

Here are the steps you’ll need to follow to save and print your document(s) if you use Microsoft Vista. [If you use Windows XP, try this Printing Help Page instead.]

1) Navigate to the Lookup Status Detail / Document Delivery page from your Genlighten account.

genlighten_document_delivery2

2) Click on the image thumbnail. A new window should open and you’ll see a full-size version of your document displayed.

The full-size version appears in a new browser window

3) Right-click on the full-size document image and select “Save Image As”.

Select "Save Image As" from the menu

4) A dialog box will appear. Browse to the directory where you’d like to save the image file, give it a descriptive name, and click Save.

save_image_dialog_box1

5) Locate your image on your hard drive by browsing to the directory into which you saved the image.

directory_containing_file_i_saved

6) Right click on the image and select “Preview”.

right_click_and_select_preview

7) A Windows application called “Windows Photo Gallery” should open with a large version of your image. Click on the “Print” menu at the top of the window and select the “Print” option.

windows_photo_gallery

8 ) This should bring up the “Print Pictures” option box. Select the printer you want to use and adjust any printing parameters as needed (size, quality, paper type, orientation, etc.) Then click “Print”. You may need to experiment with different orientations to get the best fit on the page. Depending on the image resolution your provider used when they scanned your document, printing may take several minutes.

print_pictures_dialog_box

9) That’s it… you did it! Woo-hoo!

Further Questions?

If after trying to print your documents you still have questions, just e-mail us at support@genlighten.com. Thanks!